Pathetic Absa

Absa appointed a service provider to repair hail storm damage at my property. That provider then appointed a subcontractor whose workmanship was completely substandard and demonstrated clear incompetence. The repairs carried out were unacceptable and have left my property in an unsatisfactory condition.

When I raised formal complaints regarding the poor workmanship, I was largely ignored. Instead of correcting the issue immediately, Absa has allowed this matter to drag on for nearly three months without resolution. The failure to properly manage appointed contractors and ensure quality control rests squarely with Absa.

To date:

My roof has still not been fully repaired following the hail damage.

The ceiling repairs are of extremely poor quality.

Multiple aspects of the work remain incomplete or below acceptable standards.

In addition to the failed repairs, Absa’s communication and claims handling process has been deeply frustrating and inefficient. Every time I contact Absa, I am required to re-explain the entire situation to a different consultant. I am routinely placed on hold for extended periods, and follow-ups are either delayed or non-existent. There appears to be no ownership, accountability, or urgency in resolving this matter.

This prolonged delay, combined with the appointment of an *********** contractor and the lack of meaningful communication, amounts to unacceptable service and a failure to fulfill contractual obligations under my insurance policy.

I now require immediate intervention, a clear resolution plan, and a firm timeline for completion. Failing this, I will escalate the matter through formal external channels, including the Ombudsman and legal proceedings.