Pathetic

I had burst pipe. Absa insurance sent a plumber who was supposed to do a leak detection test but didn't. He fixed a pipe but a few days later water was leaking again. Plumber came back and my husband received a call from the plumbing company saying they are calling from Absa to jnform us we must submit another claim. If the leak detection was done the 1st time around we would be in this situation. Called Absa and they were going to send another plumber. It's Saturday today and still no plumber has come. We had to close the tap and I am unable to make use of my kitchen sink or guest bathroom. The balcony can also not be repaired until pipes are sorted. My claim was submitted 13 January, we are on 13 February. Claim number ***