Pathetic

Good Day,

To whom it may concern: Policy number ***8*001 -

Trust this email finds you well.I have called my insurance and reported that our geyser is defective and has therefre caused pipes to burst ,extensive damage to our flooring as well as ou roof.The building contractor has seen to the above.It has been almost a week and a half later and still no plumber was appointed.I then decided to to call on Friday(13/09/2019) and was told that someone would call me before then end of Business day.When i did not receive a response,i then decided to call on Monday 16th.I was assisted by Brianca and she requested that a plumber attends to the issues urgently,they called me on the same day regarding feedback.I was informed that the geyser element and valves all falls under components.According to the agent my insurance does not cover components(never have i been informed).Get this its been 2years since i joined and never claimed.This is my first claim and it has been brought to my attention that this is stated in the T&C's of the insurance,however i have only received the above documents today17/09/2019 .Do you understand my frustration and anger.Please note,we have been without ho****er for almost 2 weeks now due to negligence ,misinformed agents and a whole lota back and forth nobody knows what they doing.I look forward to your reply and resolution to my problem. I have been waiting about a week now,still no response????

Regards Tracy-Lee