MM
Mmagela M
1 reviews | Active since Aug 2019
30 Apr 2023, 19:39
PARTNERS in offering poor service to clients Absa Idirectedinsuran & Avis worst services
The worst service ever,,, I insured my car with them & I claimed they had my car for 41 days which they are doing nothing but causing me so much inconvenience,,, What they telling me that they can’t extend car hire which I am ok with that & their partner AVIS that I am based in Pretoria yes I was involved in an accident in Polokwane and I am told I can’t return the hired car in Pretoria. Noting the fact that that they my car is still with their panel beaters & nothing has been done for 41 days. AVIS car had holes under the pedals imagine,the least that they did was to give me the mat to cover the holes. Rating 0/ZERO.
Helpful (0)
Replies (5)0
Replies (5)Absa Insurance Company Limited's replyOfficial
02 May 2023, 09:01Dear Mmagela Maphuthuma
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology.
Please provide me with your ID or account number to enable me to assist, upon receipt of the requested information, I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology.
Please provide me with your ID or account number to enable me to assist, upon receipt of the requested information, I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number for your complaint is C-***6
Kind regards,
Group Customer Care
Vanessa Crowe
Absa Insurance Company Limited's reply02 May 2023, 09:01
Official
Dear Mmagela Maphuthuma
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology.
Please provide me with your ID or account number to enable me to assist, upon receipt of the requested information, I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology.
Please provide me with your ID or account number to enable me to assist, upon receipt of the requested information, I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number for your complaint is C-***6
Kind regards,
Group Customer Care
Vanessa Crowe
MM
Mmagela M's updateReviewer Update
02 May 2023, 10:33***
I am sorry I cannot provide u with my I’d number on this platform.
I am sorry I cannot provide u with my I’d number on this platform.
MM
Mmagela M's update02 May 2023, 10:33
Reviewer Update
***
I am sorry I cannot provide u with my I’d number on this platform.
I am sorry I cannot provide u with my I’d number on this platform.
Absa Insurance Company Limited's replyOfficial
02 May 2023, 12:45Dear Mmagela Maphuthuma
I have managed to pick up your ID from previous reference numbers on our complaints system and will be logging ref # C-***6 shortly.
I have managed to pick up your ID from previous reference numbers on our complaints system and will be logging ref # C-***6 shortly.
Kind regards,
Group Customer Care
Vanessa Crowe
Absa Insurance Company Limited's reply02 May 2023, 12:45
Official
Dear Mmagela Maphuthuma
I have managed to pick up your ID from previous reference numbers on our complaints system and will be logging ref # C-***6 shortly.
I have managed to pick up your ID from previous reference numbers on our complaints system and will be logging ref # C-***6 shortly.
Kind regards,
Group Customer Care
Vanessa Crowe
MM
Mmagela M's updateReviewer Update
02 May 2023, 12:46Thanks
MM
Mmagela M's update02 May 2023, 12:46
Reviewer Update
Thanks
Absa Insurance Company Limited's replyOfficial
02 May 2023, 15:12Dear Mmagela Maphuthuma
It is a pleasure
It is a pleasure
Kind regards,
Group Customer Care
Vanessa Crowe
Absa Insurance Company Limited's reply02 May 2023, 15:12
Official
Dear Mmagela Maphuthuma
It is a pleasure
It is a pleasure
Kind regards,
Group Customer Care
Vanessa Crowe
