MM
Mmagela M

1 reviews | Active since Aug 2019

30 Apr 2023, 19:39

PARTNERS in offering poor service to clients Absa Idirectedinsuran & Avis worst services

The worst service ever,,, I insured my car with them & I claimed they had my car for 41 days which they are doing nothing but causing me so much inconvenience,,, What they telling me that they can’t extend car hire which I am ok with that & their partner AVIS that I am based in Pretoria yes I was involved in an accident in Polokwane and I am told I can’t return the hired car in Pretoria. Noting the fact that that they my car is still with their panel beaters & nothing has been done for 41 days. AVIS car had holes under the pedals imagine,the least that they did was to give me the mat to cover the holes. Rating 0/ZERO.

0
Replies (5)
Absa Insurance Company Limited
Absa Insurance Company Limited's reply02 May 2023, 09:01
Official
Dear Mmagela Maphuthuma

Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. 
Please provide me with your ID or account number to enable me to assist, upon receipt of the requested information, I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.  
 
The reference number for your complaint is  C-***6
 
Kind regards,
Group Customer Care
Vanessa Crowe 
MM
Mmagela M's update02 May 2023, 10:33
Reviewer Update
***
I am sorry I cannot provide u with my I’d number on this platform.
Absa Insurance Company Limited
Absa Insurance Company Limited's reply02 May 2023, 12:45
Official
Dear Mmagela Maphuthuma

I have managed to pick up your ID from previous reference numbers on our complaints system and will be logging ref # C-***6 shortly.
 
Kind regards,
Group Customer Care
Vanessa Crowe 
MM
Mmagela M's update02 May 2023, 12:46
Reviewer Update
Thanks
Absa Insurance Company Limited
Absa Insurance Company Limited's reply02 May 2023, 15:12
Official
Dear Mmagela Maphuthuma

It is a pleasure 
 
Kind regards,
Group Customer Care
Vanessa Crowe