OVER PROMISING UNDER DELIVERING

Good day Jermaine

Your email correspondence received below has a reference.

Thank you for bringing this matter to our attention, your complaint reference number is C-***9.

Our office received confirmation from the Claims team that your matter was escalated to the claims resolution committee for deliberation. The committee reviewed your complaint together with all facts about your claim, unfortunately, the decision to reject the claim has been maintained.

Please note that the internal complaints process has now been exhausted however, you are entitled to seek external assistance on this matter or make contact with the Ombudsman for Short term insurance, details for which are noted on the aforementioned letter. Read this Nthabiseng Sibande you should not be working there my main concern about above email is there is no communication between absa and client what the hell do you expect to send email with no verbal conversation between us this I will go on and on because I do require a call I do require someone to speak to me not you communicated with who the hell you did I am a client no customer service what so ever so when you require the money and insurance forms to be signed that the only time you called me gone freaking 1 year 10 months not a call so when i claim you reject it bunch of ***********s WAKE THE HELL UP THIS WILL NOT END WELL WE AL KNOW ABOUT SERVICE DELIVERY , ANSWER MY DAMN QUESTIONS : 1. WHERE WAS THE ASSESSOR TO ASSES PROPERTY BEFORE WE TOOK INSURANCE 2. WHY THE HELL DO YOU GUYS NOT COMMUNICATE I DO NOT WANT EMAILS i WANT PHONE CALLS 3. WHY IS THE NO DAMN AFTER SERVICE 4. WHY DO YOU TAKE DEBIT ORDER EVERY MONTH FOR WHAT EXPLAIN CAUSE I DID DO RESEARCH AND ASKED SEVERAL QUESTION THAT WAS NOT ANSWERED 5. WHAT THE HELL DOES CUSTOMER SERVICE MEAN TO YOU I WILL BE ****ED IF I GET A EMAIL BECAUSE I WANT ANWSER