Over due claim no updates

Good am currently having a car financed by absa and decided to also take the absa insurance,which is the absa value plus under (brilonk ) I got an accident on 20th of September 2025 , the insurance was contacted by the towing service, every went well but it took time for them to collect the car from the towing service , eventually it's was taken to Their action plant were it will be assessed by the insurance assessor, I sent all the necessary documents that was needed from me by the insurance even took the liberty of getting the accident scene footage and sent them to the insurance company brilonk, since I have made a claim I was given a claim number ***3*001*002 everytime I call I call it's rather the person who's handling my claim is not available,they are in a meeting or not at work someone will call me back or they handler will get back to me .I was told to date the car has not being yet assessed. Today I called as agreed with the person who's handling my claim at around 14h00 because last week when we spoke he advised me that he will have an update on the claim but I did not get any call no get an email,I was told his not available and will call me it's been over a month since I have claimed,am currently paying for a car that am not driving, I will appreciate if I get help on this matter thank you