Outstanding service - Douglas and Linda

I took up vehicle insurance on thr 21/08/2020, however due to personal preference and feedback on hello peter, I cancelled it today. Even though there is so much negative remarks about this company, theres 2 individuals who i must applaud and give praise for their outstanding service.

1. Douglas Edmunds - sales consultant: from the start of the quote till finalisation, he made sure everything was done right the first time. It was a tough situation but he kept up to his side and made sure that everything was done just to make me as a client happy. Even when he found out i wanted to cancel, he still called me to assist me with getting through to the relevant department.

2. Linda - retentions department: my man, u are a star. talking to him took off the weight of the world off my shoulders. His information, on point and he gave me advice that made sense and made me feel like i was important despite the fact that i was canceling.

The negative publicity tarnishes a company, but with staff members like these, i really hope Absa idirect (vehicle side) progresses and people get to see the good side like i have done.

Thank you to Linda and Douglas for everything you have done. Absa truly needs more of you guys on their team.

Much appreciated