Outstanding Service and Politeness seldom experienced these days in business

The call I got today was one that surprised me in the manner that the consultant very professionally, calmly and with dignity and respect for my time and understanding of what my policy entails. Its very seldom these days that one receives such professional service especially when dealing with consults on the telephone. I forgot her name but if you check call made on Monday, 11th August to a Mr. Buttress, you will see who it is. I think it is Janine, but I might have the name wrong. Well done ABSA Insurance Company and (lets call her) Janine.