SK
Sophy K
1 reviews | Active since Mar 2012
15 Nov 2023, 09:32
Outsourced service to Digicall FAIL
Absa if you wish to retain client please refrain from outsourcing out insurance claims to digicall - if you're unable to service your clients appropriately then don't offer insurance at all....
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Absa Insurance Company Limited's replyOfficial
15 Nov 2023, 10:21Dear Sophy, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for the inconvenience caused. Your case reference number is C-***2. I will review the matter, and provide you with an expected timeframe for further feedback. Kind regards, Basani HlungwaneAbsa Bank Ltd
Absa Insurance Company Limited's reply15 Nov 2023, 10:21
Official
Dear Sophy, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for the inconvenience caused. Your case reference number is C-***2. I will review the matter, and provide you with an expected timeframe for further feedback. Kind regards, Basani HlungwaneAbsa Bank Ltd