Out Bonus complaint

Good afternoon,

I hope this is the correct company, but I am writing a review about ABSA Idirect. I have been communicating with them via email since October 10, 2025. It is now December 2, 2025, and I have not yet resolved the matter. I am due for an out-bonus from ABSA Idirect. I sent them an email in October to confirm that everything was in order, and I received a reply in November stating that everything was in order and would be paid out on November 28, 2025. I sent them another email in mid-November to confirm whether I needed to take any action or if it was automatic. They rep**** that it was automatic and that I didn't need to do anything. Then I asked if everything was okay, only to get a reply saying that I am not receiving it this year because I claimed it last year. I rep**** and said this consultant must go back on the conversation where the previous one confirmed the date for the bonus. Another agent rep**** back, ensuring me that it is fine and it will be paid on 28 November 2025, and it takes 24/48 hrs to clear. November 28 was on a Friday, so it obviously won't pay out. Monday, I called them, and I was told they have to follow up with Finance. I called again because I still hadn't received a response; they either kept me waiting or couldn't assist me. I asked for a manager, and now there is no manager to assist me. I am being kept in the dark and cannot resolve my matter. My reference nr is: ***6

In 25 years of being an ABSA Idirect client, this has been the worst experience I've ever had. No manager even bothered to contact me.