ONGOING POOR SERVICE ABSA HOME INSURANCE

I placed my original review on ABSA inability to register our claim and respond to it on 18 July 2024. It took them more than 1,5 weeks to get an assessor to our property then another week before we got feedback. This after I had to check in a few times to find out when the assessor would finally arrive. Wrong address given to assessor and many other issues. Finally he arrives and we point out another issue we had not noted on our property to him, he takes a pic of it and says he will note it, but no sign of it on the feedback from ABSA. Not sure why we pay insurance for 15 years if the service is so poor and we get rejected and we have only tried 2 claims in the 15 year period, never lapsed on a bond payment etc.