One Month and Nothing

I had my accident on the 8th of March and to date I do not have an outcome to my claim. I am not been updated on a continuous basis and my calls are not being returned as promised. The assessor failed to recognise the potential risk of driving my damaged vehicle and thus I had to make use of the rental car prior to my vehicle being booked in for repairs. Rental car days are up and my damage vehicle is sitting with me and not even at storage, which it is at risk again as I only have one garage but have to keep two vehicles (rental and damaged). <br> <br> The agent who registered my claim noted details incorrectly and this too has taken forever for Idirect to correct and revert back, I still await feedback on the matter. Today I called an was told that my claim was sitting with the manager to approve. <br> <br> The experience I am having with Idirect is truly frustrating and not professional.