Once again promises made that haven't been honored

This is my second attempt to get the attention of SOMEONE to assist me with a claim that is nearly two weeks old. The recording that plays at the beginning of the call.....the call is recorded for QUALITY and security reasons, I'm yet to see any quality in their service. I have lost track of how many promises that have been made that have not been kept. Just today I was promised 3 times that my call would be returned. Twice by a manager, I'm still waiting. What else do I do? I am so disappointed with iDirect!!! To-date I've called in 23 times and sent numerous emails, which more than half were not rep**** to. This is just beyond ridiculous now! I also have a job to do, please do yours Absa, this is *****ing my time and resources!