Once again - nothing good to say about Absa insurance.
Recently submitted a review for a geyser claim. That was sorted after all the issues.... Now the resulting damage claim is the bigger issue. Assessor was here a week ago and we have still not heard back? I phone in, no feedback. I try phone the gentleman who gave me his direct number, no answer. I get through and he asks to WhatsApp, no reply.
WORST insurance company I have ever dealt with.
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Absa Insurance Company Limited's replyOfficial
14 Nov 2023, 10:03 Dear Tara Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***2. Kind regards, Vanessa Crowe Group Customer Care
Absa Insurance Company Limited's reply14 Nov 2023, 10:03
Official
Dear Tara Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***2. Kind regards, Vanessa Crowe Group Customer Care