BS
Busisiwe S
1 reviews | Active since Sept 2013
25 Aug 2026, 14:01
On hold for hours on end
It's annoying that the only way to get your attention is through this policy , I've been trying to cancel my policy for a month now been holding for over 30mins on each attempt to get your retentions department and still no answer. It's ridiculous honestly!
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Absa Insurance Company Limited's replyOfficial
25 Aug 2026, 16:57Dear Busisiwe Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***3. Kind regards,Group Customer CareVanessa Crowe
Absa Insurance Company Limited's reply25 Aug 2026, 16:57
Official
Dear Busisiwe Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***3. Kind regards,Group Customer CareVanessa Crowe