Note reply back to customer

Item: Absa Insurance Company Limited
Rating: 1
Author: mariska P

On 13 October 2024, I forward an email to ***. I received an automated email that someone would contact me and this is now 13 days ago and still no response, no use in calling the center allows holding for a long time

Helpful (0)

Replies (4)

Absa Insurance Company Limited's replyOfficial

16 Oct 2024, 13:48

Dear Mariska, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for the inconvenience caused. Your case reference number is C-***8. I will review the matter, and provide you with an expected timeframe for further feedback. Kind regards, Basani HlungwaneAbsa Bank Ltd

Best regards,

Absa Insurance Company Limited's reply16 Oct 2024, 13:48

Official

Best regards,

Absa Insurance Company Limited's replyOfficial

16 Oct 2024, 13:54

Your concerns are important to us, and we kindly request that you tell us how you would like Absa Activate to assist you in order for us to get the correct mandated officials to contact you.

Best regards,

Absa Insurance Company Limited's reply16 Oct 2024, 13:54

Official

Your concerns are important to us, and we kindly request that you tell us how you would like Absa Activate to assist you in order for us to get the correct mandated officials to contact you.

Best regards,

mariska P's updateReviewer Update

16 Oct 2024, 15:12

Good day Basani, I just want to check why my vehicle matrix stop working?

mariska P's update16 Oct 2024, 15:12

Reviewer Update

Good day Basani, I just want to check why my vehicle matrix stop working?

Absa Insurance Company Limited's replyOfficial

16 Oct 2024, 16:08

Dear Mariska,
Thank you so much for the information.
We will get back to you.

Best regards,

Absa Insurance Company Limited's reply16 Oct 2024, 16:08

Official

Dear Mariska,
Thank you so much for the information.
We will get back to you.

Best regards,

Note reply back to customer

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