Not one, but two complaints - Terrible customer service

I have two complaints regarding Absa Activate insurance:

First complaint: On 19 June 2023, I received an email from Absa Activate in respect of "Activate Policy Wording Update - Grid Failure" whereby Absa notified me that it would be unilaterally make changes to my policy wording without my consent. I sent two emails to Absa Activate based on their email to me (on 19 June and a follow up on 22 August). To date I have received no response. My email to Absa Activate is summarised as follows:

- I did not consent to Absa unilaterally making changes to my policy wording; - I explained that the importance to inform a client is simply not to serve the purpose to notify, but to provide the client with an opportunity to exercise the choice to accept, refuse or alter a policy contract = this is in keeping not only with the Short Term Insurance Act but also the FAIS General Code of Conduct and the principles of Treating Customers Fairly. - If my policy wording is reducing my benefits, then a reduction in my insurance premium must take place.

I am yet to hear from Absa Active in this respect - and where a premium reduction comes into place, it must apply retrospectively to 19 June. I await to hear from you.

Second complaint: I lodged a claim on the app on or about 9 August. I received a call from Paragon Technology on 11 August to book a slot when an assessor could come out to assess the accidental damage. Someone from Paragon visited me on 17 August. I was told on 21 August the report was submitted to Absa. On 23 August I followed up with Absa - and was told it would take an assessor 2 days to get back to me. It is now 31 August and NO ONE has contacted me regarding my claim - if this is the service I can expect from a simple accidental household content claim, I am worried about what will happen in an emergency situation regarding my house and car.

In fact, based on both complaints above, I am deeply dissatisfied with Absa Activate's customer service - I am a private wealth Absa client - and this service is next level frustrating and infuriating and I am considering taking my business elsewhere.

Someone needs to contact me regarding BOTH OF MY complaints above. Thanks!