TT
Thulani T
1 reviews | Active since Sept 2023
15 Jan 2025, 10:00
Not getting hold of consultants
On day two, 2 hours straight of not getting hold of any consultant. I’ve even given up because this is a waste of my time. I want to make changes to my policy. Not sure why I am still with this insurance if they can’t get the simple things correct.
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Absa Insurance Company Limited's replyOfficial
15 Jan 2025, 11:14Dear Thulani Thank you for bringing this unfortunate matter/incident to my attention, and please accept my sincere apology. I will review it and email you my specific contact details and the expected timeframe for further feedback/resolution. The reference number for your complaint is C-***2. RegardsPravesh BejayCustomer Value Management
Absa Insurance Company Limited's reply15 Jan 2025, 11:14
Official
Dear Thulani Thank you for bringing this unfortunate matter/incident to my attention, and please accept my sincere apology. I will review it and email you my specific contact details and the expected timeframe for further feedback/resolution. The reference number for your complaint is C-***2. RegardsPravesh BejayCustomer Value Management