KJ
Koch J
1 reviews | Active since Jul 2011
20 Jan 2021, 20:42
Not Even Pathetic Service - Non Existant
Registered a claim 21 November 2020. The claim has still not been resolved. My swimming pool is a mess. Have not had any feedback from ABSA. I have to keep calling them, and they always promise to call me back. Very close to ending this relationship. This is not what you expect.
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Absa Insurance Company Limited's replyOfficial
21 Jan 2021, 10:16 Dear Koch, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback / resolution via email or making contact with you telephonically within 4 hours. I look forward to being of service to you. Vanessa Crowe
Absa Insurance Company Limited's reply21 Jan 2021, 10:16
Official
Dear Koch, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback / resolution via email or making contact with you telephonically within 4 hours. I look forward to being of service to you. Vanessa Crowe