Not completing Geyser job

We are extremely dissatisfied with the service of Absa building insurance. New geyser was fitted on 23 April 2024. However, we are still waiting for the ceiling water damage to be repaired as well as the new trap door to be fitted by the service provider - 5 weeks after the new geyser was fitted!!! Therefore, this job is still not completed. We have a case no 231727 and a complaint no ***2. The complaint was assigned to a Generic Case Manager on 17 May 2024. Unfortunately for us, Absa took the following year premium of almost R23 000 during May 2024 via our bond. However, we would like to warn potential customers about Absa poor service with regards to building insurance claims.