HB
Hischane B
1 reviews | Active since Oct 2024
08 Oct 2024, 20:36
NOT ANSWERING PHONES OR MAILS
My husband has changed his banking details, we have tried phoning ABSA Idirect numerous times and get cut off while waiting for someone to answer the phone, as a last resort my husband sent a mail round about the 30th of September for them to change his bank account details. Till date he has not received any feedback regarding his mail. He did however receive a mail saying that his policy has been cancelled.
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Absa Insurance Company Limited's replyOfficial
09 Oct 2024, 08:58Dear Hischane Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***5. Regards Pravesh BejayCustomer Value Management
Absa Insurance Company Limited's reply09 Oct 2024, 08:58
Official
Dear Hischane Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***5. Regards Pravesh BejayCustomer Value Management