Not a recommended Insurance

I had an accident on the 1st of Aug 2019 and my Insurance Absa Idirect took the car to Mokar panel beaters. After 2 weeks with no communication from the insurance and the panel beater I called to find out if my car is in the process of being fixed, the panel beater said they are waiting for authorization from the insurance and the insurance will say they have already sent the authorization. After a week again I called,now this is the third week and they told me they still waiting for the parts. The fourth week I call they tell me my car will be ready the following week. The 5th week they told me that they have ordered the wrong parts for the car and they will receive the following week on Monday of which it was yesterday. I have heard nothing from them, they are not communicating with me and this thing has been dragging on for 6weeks now and after all this the insurance is not helping either and their call center agents are not trained well with their rude manners.