GvdW
Gert van der Waal
1 reviews | Active since Jun 2024
04 Jun 2024, 17:15
No/poor response when submitting a claim over 2 weeks ago!
Registered a claim on 19 May on ***, and still awaiting communication or feedback. Only receive the following messages, even after I submitted additional information on 20 May: Dear Gert van der Waal
Thank you for your request.
Your case has been forwarded to a consultant who will provide feedback as soon as possible.
The reference number for this Case is C-***9. If you have any queries or were requested to submit additional documents, please reply to this email directly, as your query will be automatically linked to your existing case.
Kind regards HOC Claims
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Absa Insurance Company Limited's replyOfficial
05 Jun 2024, 10:12Dear Gert Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***9. Kind regards,Vanessa CroweGroup Customer Care
Absa Insurance Company Limited's reply05 Jun 2024, 10:12
Official
Dear Gert Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***9. Kind regards,Vanessa CroweGroup Customer Care