BM
Bathobile M
1 reviews | Active since Sept 2019
18 May 2020, 20:04
Nonsense service
I am so annoyed by this company. Very unfair treatment i have been calling them and requesting to cancel my insurance only to be put on hold for over 15 minutes 3 times mow already only to be told they cant reach people who can help with cancellation after 15 ****** minutes of waiting on call three ****** times. Very unproffesional they delaying so they can debit my account again for nonsense.
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Absa Insurance Company Limited's replyOfficial
19 May 2020, 08:41Dear Bathobile, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. I will review the matter, provide you with my specific contact details as well as your unique complaint reference number and an expected timeframe for further feedback within the next hour. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Absa Insurance Company Limited's reply19 May 2020, 08:41
Official
Dear Bathobile, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. I will review the matter, provide you with my specific contact details as well as your unique complaint reference number and an expected timeframe for further feedback within the next hour. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd