KP
Keketso P
1 reviews | Active since Apr 2014
19 Nov 2024, 16:15
Non responsive call centre and the app is not up to standard, absa activate
No one ever takes calls on the call centre. I held the lien for a good 19 minutes until I hung up.
I need someone to tell me how far my refund is for my third-party claim, which was made four months ago. I need to change my personal details, and I need to know when the old microwave was replaced and when it is being collected.
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Replies (1)
Absa Insurance Company Limited's replyOfficial
19 Nov 2024, 16:26Dear Keketso Phakoe
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number to your complaint is C-***2.
Kind regards,
Group Customer Care
Rezona Louw
Absa Insurance Company Limited's reply19 Nov 2024, 16:26
Official
Dear Keketso Phakoe
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number to your complaint is C-***2.
Kind regards,
Group Customer Care
Rezona Louw