Non-payment of claim free bonus

I've been a claim-free client for over 4 years. I waited for close to 7 months before Absa processed payment for my 3 year claim free bonus. I was hoping the claim for the 4th year would be smooth but i see a similar trend. Its been over 2 months of non payment with different stories when you enquire from the call centre. Absa is not doing me a favour by paying this bonus, I selected them based on this supposed value add. Their poor customer service and the inconsistency in handling queries is very disappointing. Sort yourselves out and do what is right!!!