Non existing service ABSA INSURANCE

I logged a burst geyser claim on the 24th January 2022, they requested details about the geyser, which I submitted a day later. To date I have had no response and have followed up with emails and even escalated the matter on email I tried to call them but no one answers the phone, after 3 minutes, the call is cut off. I have been without hot water for a week and a half and a hot shower in the immediate future would be most welcome