LM
Lance M

1 reviews | Active since Feb 2022

24 May 2021, 18:23

No word from kealebogile from absa idirect, and phone gets hunged up on clients

Good day

Its been almost 2 weeks and i havent had proper communication regarding my vehicle, so as the fact that the person handling my case hanged up the call on our 1st conversation.... That didnt even go any where.

Its so disappointing as a big company you can stright up lie to your client about calling you back, but you hardly ever, yet when ine doesn't pay you you go extra...

Your customers sevice is below standards as this is my second response till this day you guys are quite.

My car battery is running low due to the accident so as my laptop being ****** cause the car cant close.

Sent from my Huawei phone

0
Replies (1)
Absa Insurance Company Limited
Absa Insurance Company Limited's reply25 May 2021, 10:34
Official
Dear Siza
 
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***4. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . 
 
 
Kind regards, 
Daphne Le Grange 
Group Customer Care