No water water for 5 days because of Absa idirect

Good day.

On Sunday evening (16/08) my geyser stopped working and water kept on coming out of it. I immediately called Absa and informed them. The next day they sent a company to sort out the problem, the technicians that came on Monday said they couldn’t assist me because my geyser is still under warranty. Absa were provided with this feedback.

They did nothing with this information until I called them. Then Absa said my warranty is with a company called Apex and they will come and sort out my geyser. This morning I called Apex and they informed me that Absa got the whole thing wrong, my warranty is instead with a company called Advance.

5 days later I still don’t have any water because we had to shut the water supply into the house. I’ve spent hours on the phone with Absa since Sunday and the issue is still not sorted.

We live in a world that is facing a pandemic and its madness that my family and I have to live without water. It’s now become a hygiene issue. This is the worst service I’ve ever experienced. Claim no: ***