WR
WENDY R
1 reviews | Active since Jan 2014
25 Nov 2024, 19:29
No service response
I received an email to take photos of my 2 vehicles for insurance this year and submit via my cellphone to their website, unfortunately when I try it keeps looping me back and I cannot get anything done. I then email them to let them know my troubles twice and told them that I have had no replies and still I have received nothing, not even a peep from anyone at Absa insurance. I give up, terrible service! If they're is anyone else that can give me a decent vehicle insurance then please feel free to c contact me as I am looking 👍
Helpful (0)
Replies (5)0
Replies (5)
Absa Insurance Company Limited's replyOfficial
26 Nov 2024, 11:00Dear Wendy Roberts Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***2. Kind regards,Group Customer CareRezona Louw
Absa Insurance Company Limited's reply26 Nov 2024, 11:00
Official
Dear Wendy Roberts Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***2. Kind regards,Group Customer CareRezona Louw
WR
WENDY R's updateReviewer Update
27 Nov 2024, 15:40Thank you Rezona,
I have indeed received your email and your feedback date is the 2nd December 2024, which is great and I will update the findings on this site if resolved then.
Regards, Wendy
I have indeed received your email and your feedback date is the 2nd December 2024, which is great and I will update the findings on this site if resolved then.
Regards, Wendy
WR
WENDY R's update27 Nov 2024, 15:40
Reviewer Update
Thank you Rezona,
I have indeed received your email and your feedback date is the 2nd December 2024, which is great and I will update the findings on this site if resolved then.
Regards, Wendy
I have indeed received your email and your feedback date is the 2nd December 2024, which is great and I will update the findings on this site if resolved then.
Regards, Wendy
Absa Insurance Company Limited's replyOfficial
27 Nov 2024, 16:23Dear Wendy Roberts Thank you for your posting. Kind regards,Group Customer CareRezona Louw
Absa Insurance Company Limited's reply27 Nov 2024, 16:23
Official
Dear Wendy Roberts Thank you for your posting. Kind regards,Group Customer CareRezona Louw
WR
WENDY R's updateReviewer Update
09 Dec 2024, 13:44I would like to report that I have been assisted with my query and Rezona has helped to sort this out for me, be it via email rather and not via the link on site.
Thank you all the same for your response and follow-up's, I appreciate it.
Kind regards, Wendy
Thank you all the same for your response and follow-up's, I appreciate it.
Kind regards, Wendy
WR
WENDY R's update09 Dec 2024, 13:44
Reviewer Update
I would like to report that I have been assisted with my query and Rezona has helped to sort this out for me, be it via email rather and not via the link on site.
Thank you all the same for your response and follow-up's, I appreciate it.
Kind regards, Wendy
Thank you all the same for your response and follow-up's, I appreciate it.
Kind regards, Wendy
Absa Insurance Company Limited's replyOfficial
09 Dec 2024, 14:08Dear Wendy Roberts Thank you for your posting. Kind regards,Group Customer CareRezona Louw
Absa Insurance Company Limited's reply09 Dec 2024, 14:08
Official
Dear Wendy Roberts Thank you for your posting. Kind regards,Group Customer CareRezona Louw