no service , no response , stay away

On the 30 August 2033 I tried calling Absa idirect requesting to cancel my policy. I held on for over 15 minutes then I decided to hang up. The next day I tried again but with no success . On the 1st September 2022 I forward an email to idirect to cancel policy number : *** , giving one months notice. On the 28 September 2022 I forward an email reminding Absa not to debit my account. On the 3rd October 2022 Absa debit my account. I tried calling again i waited for over 10 minutes .