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fred F
1 reviews | Active since Mar 2010
10 Oct 2024, 17:48
NO SERVICE FROM ABSA HOC
I logged a claim for a small R1500 where I had to pay R1000 thereoff and no one from Absa HOC will call me back after 5 + requests. When calling the number you hold on for 20+ minutes where after the person picking up at Absa Hoc then put you on hold and never pick up the call again 20 minutes later? When sending e mails a generic e mail reply is received and nothing happens ? When you go to a Absa branch they give you a phone and you simply repeat the process. How am I supposed to A follow up on a claim B make changes to my policy as I have not been able to speak to anyone that can A provide feedbak or administer my insurance changes ? Uneceptable and poor poor service from Absa HOC
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Replies (3)0
Replies (3)
Absa Insurance Company Limited's replyOfficial
11 Oct 2024, 08:32Dear Fred Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***4. Regards Pravesh BejayCustomer Value Management
Absa Insurance Company Limited's reply11 Oct 2024, 08:32
Official
Dear Fred Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***4. Regards Pravesh BejayCustomer Value Management
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fred F's updateReviewer Update
11 Oct 2024, 08:38Thank you Mr Bejay, if Absa hoc can call me that will be greatly appreciated as its not just about a claim Im looking at ammending my policy as well yet no one call me back and getting hold of Absa hoc if next to impossible
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fred F's update11 Oct 2024, 08:38
Reviewer Update
Thank you Mr Bejay, if Absa hoc can call me that will be greatly appreciated as its not just about a claim Im looking at ammending my policy as well yet no one call me back and getting hold of Absa hoc if next to impossible
Absa Insurance Company Limited's replyOfficial
11 Oct 2024, 09:28Dear Fred
Your feedback has been noted, and the matter has been escalated to our Absa Insurance Dept.
Regards Pravesh BejayCustomer Value Management
Your feedback has been noted, and the matter has been escalated to our Absa Insurance Dept.
Regards Pravesh BejayCustomer Value Management
Absa Insurance Company Limited's reply11 Oct 2024, 09:28
Official
Dear Fred
Your feedback has been noted, and the matter has been escalated to our Absa Insurance Dept.
Regards Pravesh BejayCustomer Value Management
Your feedback has been noted, and the matter has been escalated to our Absa Insurance Dept.
Regards Pravesh BejayCustomer Value Management