NO service

I submitted a claim on 29th November and no feedback from ABSA insurance. I constantly call them, and each time have to explain the story. On Friday 3rd December I was advised by an to submit a report and pictures from the plumber to ***ca and I did so and received no acknowledgement or feedback. Today 5th December, called in and spoke to another agented asking me to submit to a particular agent. Look at the correspondence below from the 29th of November 2022, agent's name is given but no email or contact number.

Dear PATHER MRS M MR P,

We hereby acknowledge the registration of claim number *** submitted in respect of Bursting of pipes, registered against policy number ***

for an incident that occured on 2022-11-25. Your claim has been assigned to Nomsa Yekwa, who can be reached on ***.

Should you have any queries in this regard, please contact us at *** or email us on ***ca.

Regards,

Absa Insurance Company

T +***6

E ***ca

Absa, Towers North, 161 Main Street, Johannesburg, 2001, South Africa

www.absa.co.za