XN
Xolisile N
1 reviews | Active since Apr 2012
02 Dec 2019, 23:49
No safety for women
Tonight I decided to cancel my insurance with Absa idirect. As a single woman, I had to wait for an hour and a half for roadside assistance in a central Johannesburg city with no guard. Luckily the police saw my car and assisted me. They told me about the horror stories that I could have been a part of. I called Absa idirect at 7pm and the assistance only arrived at 8:30pm as I was about to leave. In the meantime nobody from the company called to check up on me or make alternative plans seeing that assistance was taking long. Absolutely disappointing! The tow truck guy even had the nerve to ask for my signature for doing nothing after the policemen had sorted me out! Appalled!!
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Replies (1)Absa Insurance Company Limited's replyOfficial
03 Dec 2019, 10:12Dear Xolisile, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. I will be in touch to provide you with my specific contact details as well as your unique complaint reference number together with a request for additional information. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Absa Insurance Company Limited's reply03 Dec 2019, 10:12
Official
Dear Xolisile, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. I will be in touch to provide you with my specific contact details as well as your unique complaint reference number together with a request for additional information. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
