No response to my request for policy contract

From the 16th of January 2024 I have sent 3 emails to Absa Idirect Insurance company requesting that I be furnished with a copy of my insurance policy contract. Each time I sent an email I got an automated response that says my request would be forwarded to the relevant department. It is more than 10 days now and still they have not responded. I have sent similar requests to other insurance companies and I got responses within 24 hours.