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Wessel O
1 reviews | Active since May 2018
02 Jun 2025, 17:59
No response after phone call disconnected
I phoned ABSA Insurance today for a quote for my car and gave all my details. The person was still busy asking me questions when the phone was disconnected. I waited in vain for him to phone me back. He had my number and email address.
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Replies (3)0
Replies (3)
Absa Insurance Company Limited's replyOfficial
03 Jun 2025, 10:19Dear Wessel Thank you for bringing this unfortunate matter/incident to my attention, and please accept my sincere apology. I will review it and email you my specific contact details and the expected timeframe for further feedback/resolution. The reference number for your complaint is C-***5. RegardsPravesh BejayCustomer Value Management
Absa Insurance Company Limited's reply03 Jun 2025, 10:19
Official
Dear Wessel Thank you for bringing this unfortunate matter/incident to my attention, and please accept my sincere apology. I will review it and email you my specific contact details and the expected timeframe for further feedback/resolution. The reference number for your complaint is C-***5. RegardsPravesh BejayCustomer Value Management
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Wessel O's updateReviewer Update
05 Jun 2025, 17:17I was contacted by Pravesh Bejay from ABSA and promised a response by today. I wrote back asking why should it take so long as the person should have phoned me back directly and I received a reply that I will get a reply by 10 June 2025! He and ABSA Insurance mustn't contact me again.
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Wessel O's update05 Jun 2025, 17:17
Reviewer Update
I was contacted by Pravesh Bejay from ABSA and promised a response by today. I wrote back asking why should it take so long as the person should have phoned me back directly and I received a reply that I will get a reply by 10 June 2025! He and ABSA Insurance mustn't contact me again.
Absa Insurance Company Limited's replyOfficial
06 Jun 2025, 09:03Dear Wessels
Your feedback has been noted. Please be advised that this matter has been escalated to senior management for intervention. We apologise for the delay and any inconvenience caused.
RegardsPravesh BejayCustomer Value Management
Your feedback has been noted. Please be advised that this matter has been escalated to senior management for intervention. We apologise for the delay and any inconvenience caused.
RegardsPravesh BejayCustomer Value Management
Absa Insurance Company Limited's reply06 Jun 2025, 09:03
Official
Dear Wessels
Your feedback has been noted. Please be advised that this matter has been escalated to senior management for intervention. We apologise for the delay and any inconvenience caused.
RegardsPravesh BejayCustomer Value Management
Your feedback has been noted. Please be advised that this matter has been escalated to senior management for intervention. We apologise for the delay and any inconvenience caused.
RegardsPravesh BejayCustomer Value Management