FJ
Farai J
1 reviews | Active since Nov 2017
06 Apr 2021, 14:32
No response
I sent am email to change my policy on the 12th of March 2021 and tried to call the call centre but was on hold for more than 15 minutes. Today is the 6th of April - no response to the email. Tried the call centre as well and was on hold for more than 10 minutes. The level of response is really unacceptable
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Absa Insurance Company Limited's replyOfficial
07 Apr 2021, 10:01Dear Farai
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate and provide you with feedback timeously.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate and provide you with feedback timeously.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Absa Insurance Company Limited's reply07 Apr 2021, 10:01
Official
Dear Farai
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate and provide you with feedback timeously.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate and provide you with feedback timeously.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management