No respond from management. Rude and *********** call center staff.

Geyser was replaced. Water leaked and caused more damage after installation. Geyser is not on spec. I know because i am also a plumber. I phoned the call center thursday and was told an assessor wil come and have a look. I phoned back on friday and told Julia that the assessor that was coming to my house does not do geysers. I told here the problems with the leak and the installation. Then she started getting very arrogant. She wanted to know how can i say the installation is wrong after telling her i am also a plumber. Shw said to me that i must get the same plumbers that did the installation wrong to come back and write a report. How can this be possible to write a report on your own fault work.She then said she cant believe that the plumbers didnt change the PCV. I asked her if she thinks im laying to her and she the said it again. I asked to speak to her manager. She then put me on hold for a long time and said that all the managers are in a meeting. She will ask one to phone me. That never happened. Can believe they employ people like her to work with customers. Utterly poor service.