No reply to calls.

Item: Absa Insurance Company Limited
Rating: 1
Author: Justin G

I am trying to cancel a policy with ABSA idirect. After phoning and been attend to my quickly. I then get transferred to cancellation and have been put on hold for over 18 minutes with nobody getting back to me. I guess that the way you work is put the customer on hold for ever hoping that people will just get gatvol and give up.

Helpful (0)

Replies (2)

Justin G's updateReviewer Update

01 Jul 2025, 15:10

I am not trying to cancel for myself, but rather my employer. If someone can just phone me and sort this out

Justin G's update01 Jul 2025, 15:10

Reviewer Update

I am not trying to cancel for myself, but rather my employer. If someone can just phone me and sort this out

Absa Insurance Company Limited's replyOfficial

01 Jul 2025, 16:38

Thank you

Absa Insurance Company Limited's reply01 Jul 2025, 16:38

Official

Thank you