No repair started after 4 weeks for rim and tyre change

On 3 March 23, Absa Insurance arranged for a tow truck to collect my car as it was vibrating after going over a pothole. Firsthelp tow truck took my car to Silverlakes Panelbeaters in Menlyn. After a week, Absa assessor Shain assessed my car and informed me that Silverlakes or the tow truck company had scratched it. On 22 March 23, Thomas, a Silverlakes service advisor, stated that my car had not been queued for repair and that the job card did not indicate any repairs for the scratches. I am currently stranded without a spare car and have been waiting for four weeks for my rim, tyre change repair and the scratches done by the tow truck personnel or Silverlakes Panelbeaters to be fixed. The least Absa Insurance can do is give me a courtesy car, as they fix this problem.Claim No: ***. Regards ABSA Regards Absa idirect