No proper answer or resolutions to my claim - 42 DAYS

A pipe burst between my bathroom and laundry room on the 9th of January. It was repaired by a plumber immediately due to water loss. I lodged a claim with ABSA for the invoice with images and a full report, but they still haven't paid the claim. I also asked to send an assessor for the rest of the damages. Damages to my ceiling, walls on both sides and the damaged wallpaper. As I can't use the bathroom because the sink needs to be put back after damages are repaired. I have sent several emails. Got response on 11/1, but then nothing, so I followed up, Got another response on 16/1 and then nothing again. After several emails to them with no response I submitted a complaint on the 8/2. Got a response very soon from an Angeline, she said she confirms receipt of invoice and report asking if I still need an assessor. Also said she will respond with update by 10/2. Today still nothing. I tried following up on 16/2, no response, and sent another email today. Don't understand why it is taking so long and why no one is answering my questions. This is the worst experience with claims I have ever had. We still can't use our bathroom, and no assessor has contacted or visited my premises. It has been over 42 days. Every time I contact them I just get a new cases number assigned