No progress on approved claim

It is with a heavy heart and disgust that I write this unsatisfactory complaint against Absa home insurance, I logged a claim on the 1st of September 2023 in regards to my property since I'm insured and compiled a list of items that I needed to be replaced/fixed, the process got to a stage where my claim was approved for every item on the list. It was surprising that till this day 24/10/2023 that I have not been attended to, this is also after making several attempts to find out what might be the delay, I even reached out to the Absa complaints department but still no progress..iam appauled by the nature of which Absa treats their clients..