No one ever answers the phone calls!!

I have been an Absa client for the past +/- 10yrs.

Two weeks ago( January 2025) , I wanted to make changes to my car , household contents and building insurance and tried to engage with Absa iDirect to no avail. Just when I was on the verge of cancelling soneone from vehicles department picked up and updated my details and I requested to be transferred to the other units. It has been a hassle there after. I have been calling Absa insurance and visiting the branches.... still to this day.... NO ONE Answers (including the so called "Retentions department"). I called again today, my 10th call this morning (again holding on for atleast 55 minutes).....to no avail once again....

I am utterly disappointment with Absa iDirect. The urgency for me to get these documents sent to me and everything to be completed correct is an understatement. Unfortunately, I have no option but to look elsewhere for all these services. I cannot request for documents and have 3 sent back and all incorrectly completed despite letting them know what I needed to be completed. I think its high time one starts looking for a more reasonable and competent insurance. I would never recommend Absa iDirect to anyone with their ridiculously over priced insurance policies.