No money recieved for ABSA claim. Delayed payment.

My geyser burst on sonday the 15 January 2023 and i did log a claim on the internet. They did send Plummer out on sunday. Tuesday at 08h30 Mrs Rhadia send an email to me to full in my bank account for the payment of the geyser. Wednesday they send it to be paid out and have not received any payments from ABSA. It is 4 days with that we have no warm water. It is very inhumane. I have children and they must bath in cold water. Very unpleasant.