PH
Penny H
1 reviews | Active since Jul 2019
03 Aug 2020, 13:34
No humans work at Absa
Apparently they have undergone some kind of system changeover which has resulted in them completely losing all my details and replacing them with someone elses! I phoned nearly every day last week and they havent fixed it nor have the contacted me to give me an update on fixing it!
Helpful (0)
Replies (2)0
Replies (2)
Absa Insurance Company Limited's replyOfficial
03 Aug 2020, 15:29Dear Customer,
Thank you for bringing this matter to our attention. Your reference number is C-***0. Kindly provide us with your mom’s account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details.
Please tell us more what has been changed by which department.
We will investigate and provide you with feedback.
Kind regards
Nthabiseng Sibande
Customer Value ManagementAbsa Bank Ltdack timeously.
Thank you for bringing this matter to our attention. Your reference number is C-***0. Kindly provide us with your mom’s account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details.
Please tell us more what has been changed by which department.
We will investigate and provide you with feedback.
Kind regards
Nthabiseng Sibande
Customer Value ManagementAbsa Bank Ltdack timeously.
Best regards,
Absa Insurance Company Limited's reply03 Aug 2020, 15:29
Official
Dear Customer,
Thank you for bringing this matter to our attention. Your reference number is C-***0. Kindly provide us with your mom’s account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details.
Please tell us more what has been changed by which department.
We will investigate and provide you with feedback.
Kind regards
Nthabiseng Sibande
Customer Value ManagementAbsa Bank Ltdack timeously.
Thank you for bringing this matter to our attention. Your reference number is C-***0. Kindly provide us with your mom’s account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details.
Please tell us more what has been changed by which department.
We will investigate and provide you with feedback.
Kind regards
Nthabiseng Sibande
Customer Value ManagementAbsa Bank Ltdack timeously.
Best regards,
Absa Insurance Company Limited's replyOfficial
03 Aug 2020, 15:30Dear Customer,
Thank you for bringing this matter to our attention. Your reference number is C-***0. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details.
Please tell us more what has been changed by which department.
We will investigate and provide you with feedback.
Kind regards
Nthabiseng Sibande
Customer Value ManagementAbsa Bank Ltdack timeously.
Best regards,
Absa Insurance Company Limited's reply03 Aug 2020, 15:30
Official
Dear Customer,
Thank you for bringing this matter to our attention. Your reference number is C-***0. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details.
Please tell us more what has been changed by which department.
We will investigate and provide you with feedback.
Kind regards
Nthabiseng Sibande
Customer Value ManagementAbsa Bank Ltdack timeously.
Best regards,