No help from insurance

If you have an insurance claim through Absa please be aware that they are not helpful. We are strangling for 7 days to get our geyser sorted out. We phoned Absa everyday and we spend a hour everyday on the phone to get help unfortunately no luck and we also request to speak to the supervisor how said they will come back but no reponse or feedback. People are paying a lot on insurance but no help received.