NO FEEDBACK WHATSOEVER FROM COMPLAINTS DEPARTMENT WITHOUT ANY RESOLUTION TO MY COMPLAINT !!

Registered a complaint initially 11JAN22 - NO FEEDBACK WHATSOEVER from the Complaints Department, what a joke on their automatic email response "Apologies for any inconvenience that may have been caused and would like to assure you that we will provide you with the best quality service at every step of the way." They wouldn't know what is customer service if it klapped them love lol The main reasoning for the complaint is that Absa Idirect has decided to write off my vehicle, I am wanting to opt for the buy back option however they are giving a buy back offer of between 5k to 10k more for the wreck from the same disposal company!! Further to this they basing the value of the vehicle on the month the vehicle was assessed and not the actual incident date, hats off to Miway on this one , apparently Absa Idrect cannot obtain previous months Trans Union records, not sure what the Assessor's job then !! Seems like **************** to me without any feedback since 11JAN22 from the "quality service" on Absa Idirects part ???????