JG
Justin G
1 reviews | Active since Jun 2015
11 Sept 2026, 14:00
No Feedback for login issue.
I'm a new Customer since August 2026. I've had an issue logging into the Absa Insurance Self Service portal and also access my docuemtns from the Absa banking app. I have emailed multiple times and been told multiple times I will get feedback. I've emailed Absa complaints on 31 August 2026 and now 11 September 2026, still no feedback or resolution to my issue.
My complaint reference number is included with this entry. Please can someone email or call me to let know when this is expected to be resolved.
Helpful (0)
Replies (4)0
Replies (4)
Absa Insurance Company Limited's replyOfficial
11 Sept 2026, 14:00Thank you for bringing this matter to our attention. Please accept our sincere apologies for the inconvenience and concern caused. A dedicated Service Recovery Specialist will carefully review the details of your case and will contact you via telephone or email to provide your case reference number, their direct contact details, and an indication of the expected timeline for feedback and resolution. We remain committed to resolving this matter as quickly and effectively as possible.
Best regards,
Absa Insurance Company Limited's reply11 Sept 2026, 14:00
Official
Thank you for bringing this matter to our attention. Please accept our sincere apologies for the inconvenience and concern caused. A dedicated Service Recovery Specialist will carefully review the details of your case and will contact you via telephone or email to provide your case reference number, their direct contact details, and an indication of the expected timeline for feedback and resolution. We remain committed to resolving this matter as quickly and effectively as possible.
Best regards,
Absa Insurance Company Limited's replyOfficial
11 Sept 2026, 14:19Dear Justin Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***3. Regards Russell EdwardsCustomer Value Management
Best regards,
Absa Insurance Company Limited's reply11 Sept 2026, 14:19
Official
Dear Justin Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***3. Regards Russell EdwardsCustomer Value Management
Best regards,
JG
Justin G's updateReviewer Update
11 Sept 2026, 15:45Thank you. I have also received your emails, and have a date from you that I will receive feedback by 17 September. Its unbelieveable that I had to use HelloPeter to get a decent response with an actual date and direct telephone number and direct email.
Thank you Russell.
You should be trianing the ABSA Insurance staff. I felt like I was being trated like dirt by all other Absa staff when I reported an isseu with my profile. Proper customer service training is required at all levels. The canned responses with no actual substance or effort is unnaceptable.
I look forward to hearing from you on or before 17 September
Thank you Russell.
You should be trianing the ABSA Insurance staff. I felt like I was being trated like dirt by all other Absa staff when I reported an isseu with my profile. Proper customer service training is required at all levels. The canned responses with no actual substance or effort is unnaceptable.
I look forward to hearing from you on or before 17 September
JG
Justin G's update11 Sept 2026, 15:45
Reviewer Update
Thank you. I have also received your emails, and have a date from you that I will receive feedback by 17 September. Its unbelieveable that I had to use HelloPeter to get a decent response with an actual date and direct telephone number and direct email.
Thank you Russell.
You should be trianing the ABSA Insurance staff. I felt like I was being trated like dirt by all other Absa staff when I reported an isseu with my profile. Proper customer service training is required at all levels. The canned responses with no actual substance or effort is unnaceptable.
I look forward to hearing from you on or before 17 September
Thank you Russell.
You should be trianing the ABSA Insurance staff. I felt like I was being trated like dirt by all other Absa staff when I reported an isseu with my profile. Proper customer service training is required at all levels. The canned responses with no actual substance or effort is unnaceptable.
I look forward to hearing from you on or before 17 September
Absa Insurance Company Limited's replyOfficial
11 Sept 2026, 15:54Dear Justin Thank you for your response and kindly accept our sincerest apologies.
The matter is being attended by our insurance team, and I will keep you posted Regards Russell EdwardsCustomer Value Management
The matter is being attended by our insurance team, and I will keep you posted Regards Russell EdwardsCustomer Value Management
Best regards,
Absa Insurance Company Limited's reply11 Sept 2026, 15:54
Official
Dear Justin Thank you for your response and kindly accept our sincerest apologies.
The matter is being attended by our insurance team, and I will keep you posted Regards Russell EdwardsCustomer Value Management
The matter is being attended by our insurance team, and I will keep you posted Regards Russell EdwardsCustomer Value Management
Best regards,