NO FEEDBACK.....

I am once again utterly disappointed with the service from Absa. I lodged a claim on 21 July 2020 for a shade net that was ********** and damaged by very bad storm in Rustenburg. I received no feeback from anyone. I phoned to follow up on my claim on 04/08/2020 and was told that the claim was forwarded to the claims department and that they would contact me. Up untill 19/08/2020 still no response. I then called again only to be told that only the structure of the shade net was covered but not the shade net. I informed the consultant that this was very shocking as I have had only 2 claims in 14 years and pay my insurance promptly every year. I was told that shade net is normal wear and tear, this after I stated that it was damaged due to storm and heavy wind.... not wear and tear!!! I am not happy at all.....