No cutomer service and no customer communications

This is my second dealing with Absa Insurance. It was such an issue, just to get the vehicle inspection communication done and correct. Customer service seems to be non-existent. I've took out my policy last year, the amount was R684.04 per month. An increase must happen in June - I was certainly aware of this, however - I never got any communication indicating what the new premium will be - I'm sure you are supposed to let your clients know what their increase will be. On the 27th of June, they deducted R865.21 - a 27% increase. This is ridiculous! I will not accept this. If this is not changed, I will definitely change my insurance. I've sent the first e-mail on the 27th of June - got an automatic reply telling me it would take 2 days for them to get back to me. I've sent a second e-mail on the 30th of June after I got no reply. (this was sent to direct admin as well as direct complaints.) On the 2nd of July, I got an e-mail from Ntladi Mthimunye via an AIC Level 2 e-mail - the subject line - Progress on your complaint. This e-mail states that the case is assigned to him, it will take 2 days to investigate. I rep**** to that e-mail immediately to ask why it is taking this long and that will write a review on Hellopeter. Until now, I did not have any reply from them yet. I do NOT want to phone, I want everything in writing, that is the reason I've sent emails. Policy nr ***.